Ticketing FAQ's

There are a number of changes to the way spectators can buy tickets in 2022. 

Partnering with Future Ticketing we have implemented a ticketing system that will allow spectators to buy tickets online via our website. The change is in part due to the covid 19 guidance, reducing physical contact and the need to handle cash, but it also enables Hornets to progress its ticketing and sales strategies supporting us to grow our crowds. 

What to expect

In a change to how we operate there will be no cash turnstiles and spectators are now able to purchase unreserved seating for the season or a game. In doing so, currently we do not anticipate having to implement a social distancing plan therefore spectators will be able to choose there seat on arrival. We will no longer operate green and amber covid zones but are required to operate a red zone for the benefits of players and staff. However in a change from 2021 fans and spectators should have full use of the main stand without tunnel restriction.

We remind all spectators to remain vigilant and observe any covid protocols that are in place throughout the duration of the season these will be notified through our website, at the stadium and through club communications. Purchasing your ticket couldn't be easier, simply select the event you wish to purchase and follow the on-screen instructions to complete you season pass or ticket purchase. Alternatively, you can call the office or visit our ticket office (during opening hours) to purchase at the stadium club. Spectators will be able to purchase tickets on match day via the ticket office. 

Using your new season pass is also very simple. When arriving at the ground you can gain entry by simply scanning your pass at the turnstile scanner, or if you're in hospitality via our friendly front of house staff in reception. All your seating and turnstile information is printed directly on your card and ticket. 

We have compiled a list of FAQs ahead of the 2022 season. 

Q. How do I purchase a season pass or match day ticket?

A. You have a number of options. The first is to visit the online tickets page located on the top of the website and in the main menu. Simply click the link, choose your event and follow the online instructions. You will also be able to call the ticketing office or purchase at the stadium. However, if purchasing on game day you may experience maybe significant delays if demand is high. 

Q. How will I receive my ticket?

A. Season passes are posted or available for collection. Match tickets are available as an eTicket which you can print or download to your phone which you scan on arrival at the stadium. You can also call or visit the ticketing office during office hours to purchase and collect. We do not advise purchasing a ticket at the office on game day because you could experience significant delays. 

To use your ticket simply scan it at the turnstile scanners.

Q. Can I choose where I sit?

A. Yes, in 2022 we will operate the stadium to be covid compliant. Seating is unreserved and you will be able to select your seat on arrival. We will no longer operate green and amber covid zones but are required to operate a red zone for the benefits of players and staff. However in a change from 2021 fans and spectators should have full use of the main stand without tunnel restriction.

Q. Can I sit in my usual seat?

A. Seating is unreserved therefore you may sit in your usual seat if it is available on the match day .

Q. Can I pay cash on match day?

A. Not at the turnstile but you can visit the ticket office. Avoid queuing by purchasing a ticket online or via your smartphone and receive an eTicket direct to your email or digital wallet. If you must purchase a ticket at the stadium, please visit us during the week to avoid delays.  

Q. Which turnstile should I use? 

A. The turnstile listed on your season pass or ticket is the one you should use. If you try and access another turnstile you pass and ticket will be rejected. This is to ensure you have the correct entry location and can get to your seat with ease. 

Q. Are food kiosks and bars open when I visit?

A. Yes, we will have food kiosks and bars available for use. 

Q. Is the main lounge open to spectators before and after kick off? 

A. Yes, unless there is an event on.

Q. Can I purchase a box?

A. Yes, as long as there is a box available to purchase then you can purchase it. 

Q. Is parking available and can I purchase a season pass for parking? 

A. You can now purchase either a season ticket or match ticket for parking on the website or you can pay cash on arrival.

Q. Can you buy parking, food, drinks, programmes and half time draws all on one 1 ticket?

A. This is a development we are hoping to have in the future as we aim to make customer experience seamless.

If you have any additional questions or concerns please contact us on email via tickets@hornetsrugbyleague.com or call us on 01706 648004